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Reflections Management & Care is committed to providing the highest quality care and support to our senior community.


Reflections Management & Care

We have the knowledge and experience to assist families with long-term care arrangements, everyday issues, and senior care advocacy.

We offer referrals to medical services, legal and financial services, home care, and many other community resources.

We act as a connecting bridge between the client, their family members and supporting services that are offered in the Central New York area.

We coordinate all the services and keep in touch with verbal and written reports so the family members are always informed about their loved one.

If relocation becomes necessary, we assist with moving, visiting regularly afterwards, and making sure the client’s interests and safety is in mind.


Lindsay Kratzer, MS, CDP, CMC

Lindsay Kratzer is the owner and founder of Reflections Management & Care. Lindsay has resided in the Syracuse area ever since she obtained her BS in Psychology. She later decided to complete her MS in Psychology, specializing in Counseling, as well achieving her certificate in Gerontology.

Lindsay has accumulated additional certifications including: Certified Dementia Practitioner, and Certified Care Manager, while also being an active member of the Aging Life Care Association. Lindsay is not only a member of the Aging Life Care Association, but serves on their Education Committee for New York and co-chairs the Syracuse Chapter. Lindsay has worked with the senior population for 19 years, with experience in both the inpatient and in-home settings.

Lindsay has spent the entirety of her career working with seniors to help them maintain independence in their homes, with the goal of finding effective long-term solutions for them and their families. Her passion for the senior population is evident in everything she does, although it is emphasized through her connections within the community and her unwavering dedication and commitment to her clients.

Lindsay absolutely adores her work, but what truly inspired her to pursue this field was her close relationship with her grandparents. She currently resides in Baldwinsville with her husband and two sons who she enjoys spending her time off with.

Our Team


Barbara is a Care Manager who earned her MSW with a Gerontology Certificate from Syracuse University in 2002. In her previous roles, she worked in both facilities and homecare as a social worker in hopes of making others’ lives better. She is a proud member of the Holistic Care Committee, and is a ‘Train the Trainer’ for the Alzheimer’s Association. When Barbara isn’t at work advocating for our clients she spends her free time camping, cycling, gardening, reading, and spending time with her husband of over 40 years, three children, and seven grandchildren


Tanya earned her Bachelors in Social Work from Keuka College. Immediately following the completion of her degree, she began working as a case manager, specifically working with individuals who possess a variety of abilities throughout CNY. In her time off from her role as a Care Manager, Tanya appreciates spending time with her children.


Charmaine is a Care Manager who has over 40 years in Healthcare. She began her career at Crouse Hospital as a Pharmacy Technician. While raising her family she attended Onondaga Community College to obtain her certification for a Surgical Technician. Charmaine continued her education and graduated from  Crouse School of Nursing in 1993. She retired from Excellus BlueCross/Blue Shield with twenty two years of service. During that time, Charmaine was a RN in the Utilization Management Department doing onsite reviews for medical necessity. The last eight years of her employment , she obtained her coding certification and worked reviewing claims using contract language for the members and providers.  During the last few years, Charmaine has enjoyed kayaking, biking and her family. Most especially enjoying time with her 94 year old father, listening to his wonderful stories. 

She looks forward to traveling and meeting new friends as well as keeping connected to old friends.


Lorri has been a professional in the medical field for over 25 years, having completed her RN Degree from Pomeroy College of Nursing in 1998. After graduating, Lorri practiced in a variety of fields, including: psychiatric care, family medical practices, and in-home care. Her main goal throughout her work experience has been that of keeping folks living their best and healthiest lives, regardless of where they call home. In her free time, Lorri enjoys cooking, going for walks, visiting the beach, and spending lots of time with her kids, grandson, and her dog Loretta.


Jennifer has been working in the human services field for over 13 years. Completing her Bachelor’s Degree from Nazareth College, she immediately started her career working as a Child and Family Advocate and Case Manager in the community. She transitioned to working as a Case Manager/Care Coordinator with individuals with varying abilities. When Jennifer is not helping others, she enjoys spending time with her husband, two children, and her pets.


Jennifer, Care Manager, graduated from Eastern Kentucky University with a Bachelors in Corrections and Juvenile Justice.  She has spent most of her career working with and helping Law Enforcement, Children, Adults, and Families.  Most recently, she worked as a Pediatric Care Manager within the Healthy Parenting Program that she helped to create for a local Care Management Network.  Within this role, Jennifer provided Care Management and support for medically and socially at-risk pregnant mothers and then their newborns upon birth.  She has spent her career helping others through advocacy and referrals. When she is not helping others, she can be found enjoying quality time with her husband and two children.

Kaleigh is a Care Manager who received her undergraduate degree in Psychology from Elmira College and went on to obtain her MSW from Syracuse University. She has worked with the developmentally disabled and for the past 10 years, has worked with the elderly population, ensuring they have the resources in place to keep them living in their homes as independent as possible. Kaleigh enjoys collaboratively working with clients and their families, meeting them where they are in the process, and assisting with any care management task. When she is not working, Kaleigh enjoys spending time with her husband, their two children, and yellow lab.

COVID-19 Precautions

Like other industries, ours has also changed during COVID-19. Read more about our special COVID-19 protocols and protections below:


As an essential service provider to a high risk population of frail elderly, Reflections Management & Care is committed to keep our clients and our staff protected from the threat of COVID-19. We have redefined our business model and have been developing protocols and contingency plans for various COVID related scenarios.

We are committed to staying up to date with and following all NYSDOH and CDC guidelines. Information regarding how to protect yourself and more is available on the NYSDOH website and from the CDC.

Please note that though the CDC and NYSDOH has changed its mandate regarding mask wearing, we will continue to wear our masks to protect the population we serve.

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We’re here to help.

Feeling overwhelmed with care decisions for your loved one? Not sure what resources are available or how to access them? Need an advocate?

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