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Reflections Management & Care is committed to providing the highest quality care and support to our senior community.

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Reflections Management & Care

We have the knowledge and experience to assist families with long-term care arrangements, everyday issues, and senior care advocacy.

We offer referrals to medical services, legal and financial services, home care, and many other community resources.

We act as a connecting bridge between the client, their family members and supporting services that are offered in the Central New York area.

We coordinate all the services and keep in touch with verbal and written reports so the family members are always informed about their loved one.

If relocation becomes necessary, we assist with moving, visiting regularly afterwards, and making sure the client’s interests and safety is in mind.

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Lindsay Kratzer, MS, CDP, CMC

Lindsay Kratzer is the owner and founder of Reflections Management & Care. Lindsay has resided in the Syracuse area ever since she obtained her BS in Psychology. She later decided to complete her MS in Psychology, specializing in Counseling, as well achieving her certificate in Gerontology.

Lindsay has accumulated additional certifications including: Certified Dementia Practitioner, and Certified Care Manager, while also being an active member of the Aging Life Care Association. Lindsay is not only a member of the Aging Life Care Association, but serves on their Education Committee for New York and co-chairs the Syracuse Chapter. Lindsay has worked with the senior population for 19 years, with experience in both the inpatient and in-home settings.

 Lindsay has spent the entirety of her career working with seniors to help them maintain independence in their homes, with the goal of finding effective long-term solutions for them and their families. Her passion for the senior population is evident in everything she does, although it is emphasized through her connections within the community and her unwavering dedication and commitment to her clients.

Lindsay absolutely adores her work, but what truly inspired her to pursue this field was her close relationship with her grandparents. She currently resides in Baldwinsville with her husband and two sons who she enjoys spending her time off with.

Our Team

Barbara is a Care Manager who earned her MSW with a Gerontology Certificate from Syracuse University in 2002. In her previous roles, she worked in both facilities and homecare as a social worker in hopes of making others’ lives better. She is a proud member of the Holistic Care Committee, and is a ‘Train the Trainer’ for the Alzheimer’s Association. When Barbara isn’t at work advocating for our clients she spends her free time camping, cycling, gardening, reading, and spending time with her husband of over 40 years, three children, and seven grandchildren

Tanya earned her Bachelors in Social Work from Keuka College. Immediately following the completion of her degree, she began working as a case manager, specifically working with individuals who possess a variety of abilities throughout CNY. In her time off from her role as a Care Manager, Tanya appreciates spending time with her children.

Lorri has been a professional in the medical field for over 25 years, having completed her RN Degree from Pomeroy College of Nursing in 1998. After graduating, Lorri practiced in a variety of fields, including: psychiatric care, family medical practices, and in-home care. Her main goal throughout her work experience has been that of keeping folks living their best and healthiest lives, regardless of where they call home. In her free time, Lorri enjoys cooking, going for walks, visiting the beach, and spending lots of time with her kids, grandson, and her dog Loretta.

COVID-19 Precautions

Like other industries, ours has also changed during COVID-19. Read more about our special COVID-19 protocols and protections below:


As an essential service provider to a high risk population of frail elderly, Reflection’s Management & Care is committed to keep our clients and our staff protected from the threat of COVID-19. We have redefined our business model and have been developing protocols and contingency plans for various COVID related scenarios.

We are committed to staying up to date with and following all NYSDOH and CDC guidelines. Information regarding how to protect yourself and more is available on the NYSDOH website and from the CDC.

Please note that though the CDC and NYSDOH has changed its mandate regarding mask wearing, we will continue to wear our masks to protect the population we serve.

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We’re here to help.

Feeling overwhelmed with care decisions for your loved one? Not sure what resources are available or how to access them? Need an advocate?